Lakeridge Health launches emergency department wait time tracker

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Lakeridge Health launches emergency department wait time tracker's Profile


As wait times continue to increase at emergency departments across Ontario Lakeridge Health is launching a new tracker for their hospitals.

The wait time tracker lets you know the average wait time at each of their hospitals.

It also shows you whether or not the wait time is increasing, decreasing or is stable.

The tracker is updated every 15 minutes.

It’s based on an estimate that is calculated using the last four hours of data.

“We are excited to launch this new, online tool that will enable patients to have a better understanding of their approximate time to see a physician in any one of Lakeridge Health’s four Emergency Departments,” said Dr. Ilan Lenga, Chief Information Officer, Lakeridge Health. “Many people have requested this service, and now we are proud to be able to deliver this new tool that will help to enhance the patient experience.”

“Pinpointing the exact amount of time a person will wait to see a doctor in the ED is complex,” said Dr. Michael Howlett, Chief of Emergency Department, Lakeridge Health. “While the ED Wait Times Tracker provides an approximate wait time based on an estimate, providing this information to people will help to ease some of the distress, discomfort, and anxiety that is associated with coming into a hospital.”

“ED wait times continue to be a focus for many people in our community,” said Cynthia Davis, President and CEO, Lakeridge Health. “Though our wait times remain longer than usual, I’m so grateful and proud of the tireless effort, compassion, and dedication shown by our Lakeridge Health teams. Despite tremendous pressures, our staff and physicians continue to work quickly and efficiently to provide care to all patients.”

Click here to see the new emergency wait time tracker.

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