Service outage that saw some Ontario Telus customers unable to call 911 resolved

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Service outage that saw some Ontario Telus customers unable to call 911 resolved's Profile


A service outage that saw some Telus customers in parts of southern Ontario unable to reach 911 early Thursday has been resolved.

In a post on Twitter just before 5:30 a.m., Hamilton police said according to the company, Telus landlines didn’t have the ability to call 911.

“We have been advised this is a widespread outage,” the tweet said.

“Telus is working on a solution.”

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The company’s website indicated that the problem began just after 1 a.m. on Thursday.

Affected areas included Durham Region, Peel Region, Halton Region, Hamilton, Niagara, Guelph, Gananoque and Chatham.

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“Wireline 911 services are experiencing a failure which may result in being unable to call 911 from your landline,” the website said.

Hamilton police said just after 7 a.m. that the issue has since been resolved. Peel Regional Police said the same on Twitter.

The notice on the company’s website was also removed around that time.

&copy 2022 Global News, a division of Corus Entertainment Inc.





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