Starting Friday, the TTC is beginning to dole out pro-rated credits to customers who bought monthly passes for March and April with their PRESTO cards.
They’re crediting people for days that people didn’t use their passes between March 18 and the end of April.
It’s being calculated by dividing the cost of the full pass by the number of days in the month. There will be an adjustment for the Downtown Express (DTE) portion of a pass, which will be calculated separately based on the service availability of DTE buses.
It could take until the end of November to process all of the credits, so customers are asked to be patient.
You will get the credit in one of two ways. You can either tap your card on a PRESTO reader when boarding a vehicle or entering a station at the start of a trip, by tapping your card at one of the self-serve reload or fare vending machines in all stations, by visiting any Shoppers Drug Mart location or at the TTC’s Customer Service Centre at the Davisville Station.
Credits have to be claimed by the end of November when they expire and can be used on a pay-per-ride basis or toward the cost of a monthly pass.
Since the credits are being phased in, you’re being advised to continue checking your account balance. If you don’t get your credit by December, you should contact customer service.
“During these challenging times, our city has been working hard to do everything possible to make the lives of residents easier and to help support those who need it the most,” said Toronto Mayor John Tory. “We know many residents who were required to stay home or were working from home were not able to use the TTC monthly passes they purchased for the months of March and April. By providing a credit, we are ensuring that some of our most loyal transit customers are fairly reimbursed. This is the right thing to do and I am proud the TTC has worked with PRESTO to move this forward.”
“We are pleased the board approved these credits,” said Rick Leary, TTC CEO. “Being able to provide our customers with some financial relief towards monthly passes they weren’t able to use to their full extent means they can use this credit to pay their fare as they go, or put it towards the cost of a future monthly pass.”